We stand behind everything we import. If something is not right with your order, we will make it right.
Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, contact us within 7 days of delivery with your order details and a photo of what you received. We will replace the item or refund you in full, including shipping.
Quality concerns
Every batch is quality-checked in Nepal and again at our Dallas facility. If a product still falls short of what you expected, tell us within 30 days of delivery. Depending on the situation we will offer a replacement, a credit, or a refund.
What we cannot accept
For food-safety reasons we cannot accept returns of consumable products that have been opened, unless they arrived damaged or defective. Chews that have been given to a dog cannot be returned.
How to start a return
Use the contact page or email us with your order number and a short description of the issue. Our team responds within one business day and will guide you through the next steps. Where a physical return is needed, we provide the return address; return shipping for damaged or incorrect items is on us.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days of approval.
Wholesale orders
Returns on wholesale and retail-partner orders follow the terms agreed for that order; contact your account representative first.
